The fine print
The fine print
Terms of service
Terms of service
Last updated November 2026
These terms cover how gemma.studio works with you. gemma.studio is a business name of Stacie Dauffenbach Marketing Solutions LLC, based in Denver, Colorado ("we," "us"). By signing up for a plan or using this website, you agree to these terms. If you have a signed agreement with us, that agreement comes first where the two differ.
These terms cover how gemma.studio works with you. gemma.studio is a business name of Stacie Dauffenbach Marketing Solutions LLC, based in Denver, Colorado ("we," "us"). By signing up for a plan or using this website, you agree to these terms. If you have a signed agreement with us, that agreement comes first where the two differ.
What we do
What we do
We research your business, send you a short questionnaire, write your questions, hold a monthly video chat with you and turn the best moments into short-form videos. The number of videos and the length of your chat depend on your plan. We deliver finished videos. We don't post, schedule or manage your social accounts.
We research your business, send you a short questionnaire, write your questions, hold a monthly video chat with you and turn the best moments into short-form videos. The number of videos and the length of your chat depend on your plan. We deliver finished videos. We don't post, schedule or manage your social accounts.
Billing
Billing
• When you sign up, your first month is charged to your card that day, plus a one-time setup fee unless it's waived at checkout. You get a receipt for each charge.
• When you sign up, your first month is charged to your card that day, plus a one-time setup fee unless it's waived at checkout. You get a receipt for each charge.
• Your plan then renews automatically each month on the same card, billed in advance before your chat.
• Your plan then renews automatically each month on the same card, billed in advance before your chat.
• Launch pricing gives you 25% off your first three months. After that, your plan moves to the regular price shown on our site at the time you signed up.
• Launch pricing gives you 25% off your first three months. After that, your plan moves to the regular price shown on our site at the time you signed up.
• Change your mind before your first chat? Email us and we refund everything you paid in full. After your first chat, any setup fee and that month's payment aren't refundable.
• Change your mind before your first chat? Email us and we refund everything you paid in full. After your first chat, any setup fee and that month's payment aren't refundable.
Canceling
Canceling
Plans are month to month with no contract. Cancel anytime from the "Manage billing" link at the bottom of this site, or by emailing stacie@gemma.studio. Your plan stays active through the end of the month you've paid for, and you won't be charged again.
Plans are month to month with no contract. Cancel anytime from the "Manage billing" link at the bottom of this site, or by emailing stacie@gemma.studio. Your plan stays active through the end of the month you've paid for, and you won't be charged again.
Free interviews
From time to time we offer a free video interview by invitation. It includes one 15-minute video chat and two finished videos, at no charge, with no subscription and nothing billed later. Invitations are personal and each code works once. The finished videos are yours to use just as if you had paid for them. Everything else in these terms applies, including the on-camera release and our right to share the videos as examples of our work.
Your chat
Your chat
You book your video chat online right after checkout, and again each month. Please book at least three days out so we can prepare your questions. If you need to move it, let us know ahead of time and we'll find a new time in the same month. A chat that's missed and not rescheduled that month doesn't carry over.
You book your video chat online right after checkout, and again each month. Please book at least three days out so we can prepare your questions. If you need to move it, let us know ahead of time and we'll find a new time in the same month. A chat that's missed and not rescheduled that month doesn't carry over.
Changes to your videos
Changes to your videos
Each video includes one round of changes. Tell us what's off and we'll make the update. Additional changes beyond that round may be quoted separately.
Each video includes one round of changes. Tell us what's off and we'll make the update. Additional changes beyond that round may be quoted separately.
Who owns the videos
Who owns the videos
• Your chats are recorded so we can make your videos. By taking part, you give us permission to record you and to use the recording to make videos for you.
• Once you've paid for them, the finished videos are yours to use to promote your business, on any channel you like.
• Once you've paid for them, the finished videos are yours to use to promote your business, on any channel you like.
• We keep the raw chat recordings and our own methods, templates and working files.
• We keep the raw chat recordings and our own methods, templates and working files.
• Under launch pricing, and anywhere else you've agreed to it, we may show your videos as examples of our work on our website and channels. If you'd rather we stop, email us and we'll remove them going forward.
• Under launch pricing, and anywhere else you've agreed to it, we may show your videos as examples of our work on our website and channels. If you'd rather we stop, email us and we'll remove them going forward.
Your part
Your part
You're responsible for what you say in your chats and for how you use your videos. Please make sure your statements are accurate and follow the rules for your industry, especially if you're in a licensed profession like healthcare or law. You also confirm you have the right to share anything you give us, like logos or photos.
You're responsible for what you say in your chats and for how you use your videos. Please make sure your statements are accurate and follow the rules for your industry, especially if you're in a licensed profession like healthcare or law. You also confirm you have the right to share anything you give us, like logos or photos.
Limits of our responsibility
Limits of our responsibility
We work hard to make videos that help your business, but we can't promise specific results like views, followers, leads or sales. To the extent the law allows, our total responsibility for any claim related to our services is limited to the amount you paid us in the three months before the claim.
We work hard to make videos that help your business, but we can't promise specific results like views, followers, leads or sales. To the extent the law allows, our total responsibility for any claim related to our services is limited to the amount you paid us in the three months before the claim.
Changes to these terms
Changes to these terms
We may update these terms from time to time. We'll post the new version here and change the date at the top. If a change affects your plan or pricing, we'll let you know before it applies to you.
We may update these terms from time to time. We'll post the new version here and change the date at the top. If a change affects your plan or pricing, we'll let you know before it applies to you.
Governing law
Governing law
These terms are governed by the laws of the State of Colorado.
These terms are governed by the laws of the State of Colorado.
Contact us
Contact us
Questions about these terms? Email stacie@gemma.studio. Stacie Dauffenbach Marketing Solutions LLC, dba gemma.studio, Denver, Colorado.
Questions about these terms? Email stacie@gemma.studio. Stacie Dauffenbach Marketing Solutions LLC, dba gemma.studio, Denver, Colorado.